You see this all the time. Someone calls to say he'll be five minutes late, and then he's actually ten minutes late. You already know how this makes you feel, so I don't need to describe it.
If you realize you're going to be late and call or send a message, make sure you can meet the new commitment. Build in buffer time. Don't disappoint the same person twice in a row.
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This happens more often than not and I've been guilty of it, too. I think people do this because we're embarrassed about being late so we don't want to admit how late we're really going to be, subconsciously thinking if we're 5 or 10 minutes off in our estimate, it won't be a big deal. But it is a big deal and sometimes it's a lot more than 5 or 10 minutes.
I'd add to this: when you're meeting someone at his or her house and you've set a specific time, it is just as important to be on time as it would be if you were meeting them out. I find people are frequently as much as an hour and a half late when we're meeting at my house. Friends would never do that to me if we were meeting at a bar. I think people assume this is ok since I'm just hanging out at home, but in fact, I've probably cut short a run, delayed a shower, and not started an important project because I wanted to be ready when you rang the bell. How frustrating to sit there 'ready' for an hour and a half and not even get a "sorry I'm late" phone call! But it happens all. the. time.
Oh man. Yes yes yes. I have the same thing. More often as not, I have to rush home to make it to an appointment there.
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